FAQ’s

Bookings can made on our website www.norfolkholidayproperties.co.uk, by calling our office on 01603 981390 or by contacting us at info@hostandstay.co.uk with your requirements.

To make a booking online or to check prices use the calendar on the right-hand side of your chosen property’s page. Select the date you would like your stay to begin on and then select how many days. To go ahead and make the booking just follow the instructions and enter your details from there.

Use the availability calendar on the right hand side of the property page to check if your dates are available. Bookings are then also made by using the calendar, begin by selecting the date you would like your stay to start and follow the on screen instructions from there.

We accept payments by credit card, debit card, BACS or cheques. There is no charge for paying by credit or debit card. Card payments can be made using our secure online payment portal when booking on our website or can be taken over the phone. If you would prefer to pay via BACS or cheque, please contact us at the time of booking.
Funds must be cleared before the start date of your booking, as such we do not accept cheques for bookings occurring within 3 weeks.

If a breakage deposit is required for a particular property then this is detailed in the 'Policies' section on each property page. Breakage deposits are returned within 1 week of check out (breakage permitting).

Whilst we ask that guests take care of the property as if it were their own we understand accidents can happen and ask that any damage is reported to us. We do not usually charge for small breakages!

Many of our properties feature a self check-in and check-out system. If your property features key-code door locks there are no keys for you to collect. The codes will be available to you the day before your arrival. Arrive at your leisure knowing you will always be able to get in.

Alternatively you may be met at the property with the keys or be required to collect the keys from a key box. Instructions for accessing the property will be sent to you after your booking is confirmed.

Yes, all properties are entirely yours for the duration of your stay.

There is a minimum stay at all properties which varies depending on your dates. You can check a property's minimum stay by entering your dates on the property calendar.

Yes, length of stay discounts are automatically added to your booking.

When booking you are required to pay a deposit to secure your reservation. The remaining balance is then payable 4 – 6 weeks prior to your stay, depending on which property you have booked. Trips booked within 4 – 6 weeks of your arrival are paid in full at the time of booking.

Deposit and balance amounts, as well as the dates each is due, are detailed on the booking form at the time of booking and also on your confirmation emails.

To cancel a confirmed booking you must send written notification to info@hostandstay.co.uk as soon as possible. Your booking will be cancelled the same day we receive your written notice.

In the event of a cancellation You are liable to pay a cancellation fee, the amount is dependent on the number of days before the Rental Period start date that the written notice of cancellation is received.

1-28 days before arrival: 100% of the rental cost.
28 days or more: 30% of the rental cost.

Dogs are welcome by prior agreement at some properties, if a property is 'pet friendly' this will be stated in the 'Policies' section of the property page.

If you are unsure of a property's pet policy please contact us.

If you have any accessibility requirements, such as reduced mobility, please enquire with us or let our staff know at the time of booking so they can advise you on suitable properties.